Effective Date: 2-Nov-2026
Company Name: Viking Skips
1. About these terms
These terms apply to enquiries, quotations, online bookings and skip bin hire supplied as Viking Skips (we, us, our). By placing a booking, the customer (you) agrees to these terms, subject to rights that cannot lawfully be excluded. If a written quotation or agreed special condition conflicts with these terms, the written agreement prevails to the extent of the conflict.
2. Quotations, pricing and GST
Quotes depend on bin size, waste category, weight allowance, delivery address, access, hire duration and availability. Prices and any applicable GST will be shown before booking confirmation. A quote is not a confirmed booking until accepted by us.
Additional fees may apply for overweight loads, prohibited or misdescribed materials, extended hire, unsuccessful delivery or collection, excess handling, permits, or transport outside the standard service area, where disclosed and agreed or otherwise lawfully chargeable. We will explain the basis of extra charges and provide supporting details on request.
3. Service area and delivery charges
Our operating base is 130 Old Windsor Road, Vineyard NSW. Service availability is assessed by delivery address, vehicle access and scheduling. For locations beyond our regular service area, an additional location or transport charge may apply and will be confirmed in the quote. We may decline a booking where safe or lawful service is not practicable.
4. Booking, payment and cancellation
Please provide accurate contact details, waste description, delivery and collection instructions, placement location and any access restrictions. Payment terms and accepted payment methods are stated in your booking confirmation or invoice.
Changes and cancellations should be requested as early as possible. Any cancellation or failed-service charge must be reasonable, disclosed where practicable and consistent with Australian Consumer Law. We do not impose automatic penalties unrelated to our reasonable costs. Refunds and remedies required by law remain available.
5. Hire period and collection
The standard advertised hire period is 20 days unless the quote or booking confirmation states otherwise. Delivery and collection times are estimates, subject to traffic, weather, site access and operational conditions.
Customers should request collection when ready. Extensions are subject to availability and any agreed charge. The bin remains our property throughout hire.
6. Placement, access and permits
You must nominate a safe, accessible and lawful placement area with sufficient clearance for our vehicle and equipment. You must disclose overhead wires, underground services, soft ground, steep slopes, narrow access, gates and other hazards.
For bins placed on a road, footpath or other public land, any required council or authority approval must be obtained before placement, with responsibility for obtaining and paying for the permit agreed before delivery. We may refuse unsafe or unlawful placement.
7. Acceptable waste and prohibited materials
Waste must match the category stated in the booking. Accepted categories may include general or mixed waste, construction and demolition waste, green waste, clean soil, clean concrete, bricks and masonry, and other materials expressly approved by us.
Bathroom and kitchen renovation waste is generally treated as mixed waste unless a clean single-material load is confirmed.
We do not accept asbestos, fibro or fibro cement, insulation, fibreglass roof sheeting, liquids, chemicals, gas bottles, fire extinguishers, food or animal waste, clinical or hospital waste, or other hazardous or unlawful materials.
Tyres, mattresses and carpet may attract separately disclosed fees. If uncertain, ask us before loading.
8. Loading, weight and safety
Do not fill above the bin rim or any marked fill line. Keep loads stable and within the agreed weight allowance. Do not compact or alter the bin, light fires, move the bin or allow unauthorised use.
Heavy materials may require a specific bin or lower fill level. We may decline collection of an unsafe, overloaded or contaminated bin until the issue is remedied.
Any additional costs will be explained and charged only where permitted by the booking agreement and law.
9. Site damage and responsibility
You should identify vulnerable driveways, paving, lawns, irrigation and underground infrastructure before delivery.
We will take reasonable care in performing the service. We are responsible for loss or damage to the extent caused by our failure to exercise due care or other legal obligation.
You may be responsible for damage caused by inaccurate site information, unsafe instructions, misuse or unauthorised movement of the bin, to the extent permitted by law.
Nothing here excludes non-excludable consumer rights.
10. Delays, access failures and unforeseen events
If access is blocked or unsafe, we may reschedule delivery or collection and discuss any reasonable additional costs. We will notify you as soon as reasonably practicable of material delays.
Events outside reasonable control, including severe weather, road closures or emergency restrictions, may affect service timing, but do not remove rights or remedies that apply under law.
11. Waste handling and environmental compliance
Waste must be declared accurately and handled in accordance with applicable NSW environmental and waste laws.
We may inspect a load where reasonably necessary for safety, compliance or disposal requirements. We may refuse unlawful waste and, where required, report or arrange appropriate handling.
The customer must not conceal prohibited materials.
12. Consumer guarantees, complaints and liability
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a remedy where services are not supplied with due care and skill, are not fit for a disclosed purpose or are not supplied within a reasonable time where no time is fixed.
Nothing in these terms excludes, restricts or modifies rights that cannot legally be excluded.
For complaints, contact us using the details below. We will review the circumstances and respond within a reasonable time.
13. Website information and intellectual property
Website content, images, dimensions, pricing and availability are indicative and may change. We aim to keep information accurate but ask customers to confirm material details in their quote.
Our logos, branding and original website content may not be reproduced commercially without permission, except as permitted by law.
14. Privacy and communications
We collect information reasonably needed to respond to enquiries, provide quotes, deliver services, issue invoices, resolve complaints and manage our business.
Information may be shared with service providers where necessary for those purposes and subject to applicable privacy obligations.
Marketing messages will be sent only where lawful, with required consent and unsubscribe options.
A separate Privacy Policy should explain collection, storage, disclosures, access and correction requests, cookies, analytics and any overseas processing.
Do not publish this section as a substitute for a complete Privacy Policy.
15. Changes to these terms and governing law
Updated terms may be posted on our website and apply to future bookings from their stated effective date.
Changes do not retrospectively alter an existing confirmed booking without agreement, except as permitted by law.
These terms are governed by the laws of New South Wales, Australia, subject to applicable mandatory law.
16. Contact Viking Skips
Business Name: Viking Skips
Phone: 0478 887 705
Email: info@vikingskips.net.au
Business Address: Vineyard, New South Wales 2765