PRIVACY POLICY
At Viking Skips, accessible from https://vikingskips.net.au, protecting your privacy is a priority. This policy explains what information we collect when you use our website or book a skip bin, and how we use it.
This policy applies to our website and our skip bin hire services. If you have questions, contact us at info@vikingskips.net.au or on 0478 887 705.
Consent
By using our website or booking a bin with us, you agree to this Privacy Policy.
Information we collect
When you request a quote, book a bin or contact us, we may collect:
Your name, phone number and email address
Your delivery address and any site access details
Your bin size, waste type and delivery date
Company name and ABN, if you’re booking for a business
Payment details, which are processed by our payment provider and not stored by us [confirm]
The contents of any message or attachment you send us
Photos taken at delivery or pickup, such as a photo of the bin placement or the collected site
We tell you what we need and why at the point we ask for it.
How we use your information
We use your information to:
Take your booking, deliver and collect your bin, and send you invoices
Contact you by phone, SMS or email, including to confirm your booking and let you know when the driver is close
Send pickup photos so you know the bin has been collected
Respond to your questions and provide customer service
Arrange council permits when you ask us to
Improve our website and services
Prevent fraud and meet our legal obligations
We only send marketing messages if you’ve agreed to receive them, and you can opt out at any time.
Log files
Like most websites, we use log files. These record your IP address, browser type, internet service provider, date and time, and the pages you visited. This information is not linked to your identity and is used to analyse trends and run the site.
Cookies
We use cookies to remember your preferences and understand how visitors use our site. You can turn cookies off in your browser settings, but parts of the site may not work properly.
Analytics and advertising [confirm: keep only if you use these]
We may use tools such as Google Analytics and Google Ads to understand how people find and use our website. These services use cookies and may receive your IP address. They have their own privacy policies, which we don’t control.
Sharing your information
We don’t sell your personal information.
We may share it with:
Our drivers and staff, so they can deliver and collect your bin
Service providers such as payment processors, SMS and email tools, and website hosting
Councils, when we arrange a permit for you
Authorities, if the law requires it
Third-party links
Our website may link to other websites. This policy doesn’t cover them, so please read their privacy policies.
Your rights under Australian privacy law
Under the Privacy Act 1988 and the Australian Privacy Principles, you can ask us to:
Give you a copy of the personal information we hold about you
Correct information that is wrong or out of date
Delete your information, where the law allows
Contact us to make a request. We’ll respond within a reasonable time, usually within 30 days. If you’re unhappy with how we’ve handled your information, tell us first. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Keeping your information safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep it only as long as we need it for our services and legal obligations [confirm retention period].
Children
Our services are for adults. We don’t knowingly collect personal information from children under 13. If you think a child has given us their details, contact us and we’ll remove them.
Changes to this policy
If we change this policy, we’ll post the updated version on this page with a new date.